Returns and complaints

A return without giving a reason within 14 days, a complaint examined within 14 days. Below is everything you need to do — in the order in which we do it.

Returning goods: withdrawal from the contract within 14 days

If you are a consumer, or an entrepreneur buying without a connection to the professional character of your business, you may withdraw from the contract within 14 days of receiving the parcel, without giving a reason.

Step by step

1. Send the statement — by e-mail to sklep@bizongarage.pl or by post to the address given below. What counts is the date of sending, not the date it reaches us.
2. Pack the goods — ideally in the original packaging, together with the proof of purchase. The absence of the original box does not deprive you of the right to return.
3. Send it back within 14 days of submitting the statement. The cost of returning the goods is covered by the buyer.
4. Receive your refund — within 14 days of our receiving the statement, through the same channel you used to pay. We may withhold the refund until we receive the goods or proof that they have been sent.

We refund the price of the goods and the cost of the cheapest delivery method we offer. If you chose a more expensive shipping option, you cover the difference yourself.

Template of a statement of withdrawal from the contract

place, date

Full name: ……………………………
Address: ……………………………
E-mail and phone: ……………………………

BizonGarage
ul. Przykładowa 1, 00-000 Warszawa

STATEMENT OF WITHDRAWAL FROM A DISTANCE CONTRACT

I hereby withdraw from the contract for the sale of the following goods:
……………………………………………………………………………………
Order number: ……………………………
Date of conclusion of the contract / receipt of the goods: ……………………………

Please refund the amount paid to the following bank account:
……………………………………………………………………………………

Signature (only when the form is sent on paper): ……………………………

Address for returns

BizonGarage
ul. Przykładowa 1, 00-000 Warszawa
phone +48 530 525 958
sklep@bizongarage.pl

We do not accept parcels sent cash on delivery. It is worth writing us an e-mail before shipping — we will advise how to protect the component so that it does not get damaged in transit.

When a return is not available

• Parts made to individual order — a made-to-measure downpipe, an exhaust built for a specific car, components made to a supplied specification. Legal basis: art. 38 point 3 of the Polish Consumer Rights Act.
• Parts that have been installed and used — this does not automatically remove the right to return, but you are liable for the diminished value of the goods. A component with traces of exhaust gases, heat discolouration, cut or drilled, is no longer fit for resale, so we deduct the corresponding amount and inform you about it before the refund.
• Goods ordered in outside the standard range — if they are non-prefabricated items made to your specification.

Simply test-fitting a part without installing it and without starting the engine is a normal inspection of the goods — exactly as in a brick-and-mortar shop. It does not diminish the value and does not affect the return.

Complaint: lack of conformity of the goods with the contract

We are liable for the conformity of the goods with the contract for 2 years from their release. If the goods are defective, you may demand repair or replacement. Where repair or replacement is impossible or would require excessive costs, you may demand a price reduction or withdraw from the contract.

How to file a complaint

1. Write to sklep@bizongarage.pl. Give the order number, a description of the fault and attach photographs — with exhaust components, a view of the weld or of the leaking spot settles the matter fastest.
2. We respond within 14 days. Failure to respond within that period means the complaint has been accepted.
3. If the complaint requires inspection, we agree on how the goods are to be delivered. If the complaint is upheld, the seller covers the shipping costs both ways.
4. We send the repaired or replaced goods back without delay once the procedure has been completed.

Manufacturer's guarantee

Some goods are additionally covered by a manufacturer's guarantee — the terms are described on the product page. The guarantee does not exclude, limit or suspend the rights arising from the provisions on the conformity of goods with the contract. The choice of route is yours.

What a complaint does not cover

• damage resulting from incorrect installation carried out outside our workshop,
• the effects of use contrary to the intended purpose, including track driving with components approved for road use only,
• unauthorised modifications: cutting, welding, drilling and changes of geometry,
• normal wear and tear of consumable components, including packing wool and gaskets.

Do you disagree with our decision?

You may use out-of-court dispute resolution methods: mediation at the provincial inspectorate of the Trade Inspection, the permanent consumer arbitration court or the assistance of the district (municipal) consumer ombudsman. You will find the information on the website of the Office of Competition and Consumer Protection — Urząd Ochrony Konkurencji i Konsumentów (UOKiK).

Legal note: the sales contract is concluded with a Polish seller, BizonGarage, and is governed by Polish law. This English text is a translation provided for convenience — in the event of any discrepancy, the Polish version of this document prevails.